Shipping & Delivery Policy
Welcome to Craftniya Below are the details of our Shipping & Delivery Policy to ensure your experience with us is as smooth and delightful as possible.
Processing Time
- All orders are processed within 2-3 business days, excluding weekends and holidays.
- Custom or made-to-order items may require additional processing time, which will be specified on the product page.
Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-4 business days.
- International Shipping: Delivery times vary by destination, typically 7-14 business days.
Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of the items purchased.
Delivery Locations
We currently deliver to the following regions:
- Domestic (india)
- Selected International Locations (as listed during checkout)
Please note that certain remote areas may have extended delivery times.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Customs and Import Duties
For international orders, customs and import duties may apply and are the responsibility of the customer. Please check your local regulations for more information.
Failed Deliveries and Returned Packages
If a package is returned to us due to an incorrect address provided by the customer, refusal to pay duties, or failure to collect the package, we can reship the package at the customer’s expense. Refunds for the original order will exclude shipping fees.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the packaging.
- For lost packages, please reach out to us, and we will assist in resolving the issue with the carrier.
Contact Us
For any questions or concerns about shipping and delivery, please contact us:
- Email: craftniya@gmail.com
- Phone: +91 81715-22774
- Hours: [9am to 7pm]
Thank you for choosing Craftniya We appreciate your support and are committed to delivering your order with care and efficiency.